智能语音-外呼场景

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智能客服场景方案

智能客服行业由于有着巨大的商业应用价值，帮助企业节省人力成本投入、提高
客户服务质量、实现企业智能化营销；而近年来随着人工智能技术的发展，语音
识别、语音交互及语音合成等技术的日渐成熟，越来越多的企业开始引入阿里云
智能客服。

业务场景
产品推荐
联系方式

业务场景
产品推荐
联系方式

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智能客服

智能客服

行业背景

目标客户

软件开发商、外呼行业等

客户痛点

客服人员流动性大、培训成本高、客服效果难以把控

产品推荐

实时语音识别

录音文件识别

语音合成

一句话识别

带来价值

1.减少了大量的人力成本

2.算法保持行业领先，满足商业化需求

3.依靠互联网海量数据，准确率不断提高

4.能够有效提升企业效率

业务场景

智能外呼

自动拨打、智能对打，提高外呼效率，为企业快速降低人工成本

云客服

坐席是提高企业办公效率最佳之选，移动云坐席特点主要是随时随地移动办公

智能质检

降低人工成本，提升工作效率自动全量质检，语义语境识别，语音大数据分析

智能问答机器人

为用户和人工智能提供了各类引导性业务服务，智能推荐、动态匹配引导顾客问答等

智能导航

智能导航是智能汽车实现智能驾驶的一个必不可少的系统部件,能自主识别用户需求，并引导用户实现高效率的定位功能等

智能助理

能够了解用户的喜好和习惯，帮助用户进行日程安排、问题回答等

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智能语音·资源推荐

一句话识别

支持音频编码格式：pcm，16bit采样位数的单声道

支持音频采样率：8000Hz、16000Hz

支持对返回结果进行设置

加群申请优惠

客服场景

￥1800.00 /年起

立即购买

录音文件识别

支持两种调用方式：轮询方式和回调方式

支持自学习平台和热词

支持汉语普通话、方言、欧美英语等多种模型识别

加群申请优惠

客服场景

￥1200.00 /年起

立即购买

实时语音识别

将人工座席的通话实时转译为文本信息，真正做到“边说边出文字”

支持汉语普通话、方言、欧美英语等多种模型识别

加群申请优惠

客服场景

￥1800.00 /年起

立即购买

语音合成

支持音频采样率：8000Hz、16000Hz

支持设置语速，语调，音量

支持设置男声/女声

加群申请优惠

客服场景

￥1800.00 /年起

立即购买

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赋予产品“能听、会说、懂你”的智能人机交互体验

用户可以使用自学习平台等工具改善语音识别效果，而且提供了功能更丰富的管理控制台和更易用的SDK，欢迎开通体验
免费试用