数据库紧急救援服务_数据丢失等紧急问题处理咨询_支持与服务

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数据库紧急救援服务

本服务将由阿里云认证区域服务提供商，通过远程的方式为客户提供云数据库紧急救援服务，主要包括：性能瓶颈救援、数据丢失救援、服务不可用救援等内容，7x24服务时间内<60分钟快速响应，用专业的修复方案帮助用户快速解决云数据库紧急问题。

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参与特惠活动，最终价格可85折

服务提供方

区域服务提供商

根据实际情况，阿里云会分配给您相应的区域服务提供商为您服务。

适用场景

在阿里云购买云数据库实例的用户，云数据库不可用、性能瓶颈、数据丢失等紧急问题，需要数据库专家远程快速介入修复和应急处理。

服务内容

性能瓶颈救援

对核心业务使用的SQL和数据库索引进行分析并提出优化建议，确保数据库的运行性能和效率

根据业务特性在数据库参数调优和定制方面提出优化建议

根据实际业务需求垂直扩展数据库内存和CPU配额

数据丢失救援

通过备份工具，将备份数据导入到数据库内容

通过数据库恢复命令，对binlog文件进行数据恢复

服务不可用救援

针对人为对数据或配置文件误操作导致数据库服务异常或者宕机、服务器异常宕机后导致数据文件损坏，提供数据库文件的人工修复服务。

交付标准

本服务由客户和阿里云签订合作协议，阿里云为交付物和交付质量负责，包括由区域服务提供商交付的服务。
本服务的验收标准为：
•性能瓶颈救援：甲方根据乙方工程师提供的优化/改造建议实施后，数据库相关指标明显降低。
•服务不可用救援：数据库服务可正常登陆，满足正常的使用需求。
交付物：《数据库紧急救援服务验收报告》

服务协议