故障排查服务_系统故障_站点故障_数据库故障排除服务_支持与服务

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支持与服务> 专家服务> 故障排查服务

故障排查服务

阿里云认证区域服务提供商，将通过远程方式为客户的云服务器提供故障排查和解决方案。包括对操作系统/数据库/站点的故障分析与定位，并提供针对性解决方案和建议。

价格：

询价中...

适用场景

用户在使用阿里云服务器过程中，如出现故障（包括操作系统类/数据库类/站点类故障），需要及时进行问题分析和定位，可通过申请该服务，寻求阿里云区域服务提供商协助排查。

服务内容

系统类故障排查

CPU/IO/内存/硬盘/带宽资源占用异常的问题排查与定位

系统问题排查与定位，包括多次异常自动重启，多次死机等

系统蓝屏的问题排查与定位

系统漏洞修复

系统盘占满检测与清理（Windows/Linux）

服务器安装组件 DLL 注册

站点类故障排查

PHP/ASP/.NET 站点环境故障排查与定位

站点500/502/503错误的排查与定位

网站访问缓慢的排查与定位

数据库故障排查

MSSQL/MySQL 数据库不能启动、启动后异常等问题排查与定位

交付标准

本服务由客户和阿里云签订合作协议，阿里云为交付物和交付质量负责，包括由区域服务提供商交付的服务。
本服务的交付物标准为区域服务提供商完成故障排查，定位故障点，提供针对性解决方案和建议。

服务协议

工作说明书

客户案例

罗浮宫

徐工电商

售前咨询热线

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