智能联络中心转接的相关内容

问答 2024-03-04 来自：开发者社区

云呼叫中心指定坐席：直接输入坐席用户名@实例ID即可转接到对应的坐席这个实例ID在哪看？

问答 2023-08-20 来自：开发者社区

云呼叫中心我们有呼入的通话，应该转接到人工坐席手机号（坐席处于场外模式），但是没有正常转接到坐席，？

问题1：云呼叫中心我们有呼入的通话，应该转接到人工坐席手机号（坐席处于场外模式），但是没有正常转接到坐席，显示挂断原因482 - Temporarily Unavailable，是为什么呀？问题2：这是客户呼入我们的情况，那这个高风险是指我们的外呼号码是高风险，还是应该转接到的人工坐席手机号是高风险呢

问答 2023-06-05 来自：开发者社区

Cloud Call Center呼入时IVR中配置了转接坐席的id，然后转人工，为什么转人工失败？

我这边Cloud Call Center呼入时，IVR中配置了通过函数模块获取转接坐席的id，然后转人工，为什么转人工失败呢（坐席处于场外模式）？这是通话详情这是IVR配置这是IVR中的函数配置这是IVR中的转人工设置

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更新时间 2024-03-05 06:00:46

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