智能联络中心ivr 的相关内容

阿里云文档 2024-07-03

如何将来电转接到指定坐席

常规情况下，IVR流程中的转人工模块用于将呼入来电转入到技能组中，呼叫中心系统会智能化的分配给技能组内的坐席人员。特殊情况下，可能您需要将某些特定的来电呼入直接分配给某个坐席人员，就会用到这里所要介绍的功能。

问答 2023-10-18 来自：开发者社区

云呼叫中心我的ivr设置了文字转语音，相当于是自动语音电话，也是从坐席上线这边发起ivr电话吗？

云呼叫中心我的ivr设置了文字转语音，相当于是自动语音电话，也是从坐席上线这边发起ivr电话吗？ivr在哪里测试？

问答 2023-09-17 来自：开发者社区

请教一个云呼叫中心问题，IVR编辑的时候，能取到坐席工号当变量吗？

请教一个云呼叫中心问题，IVR编辑的时候，能取到坐席工号当变量吗？我们的需求是向客户语音播报话务员的工号

问答 2023-07-17 来自：开发者社区

Cloud Call Center呼入时IVR中配置了转接坐席的id，然后转人工，为什么转人工失败？

我这边Cloud Call Center呼入时，IVR中配置了通过函数模块获取转接坐席的id，然后转人工，为什么转人工失败呢（坐席处于场外模式）？这是通话详情这是IVR配置这是IVR中的函数配置这是IVR中的转人工设置

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更新时间 2023-10-19 09:52:17

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